Punjab Solars values and respects the privacy of every visitor, customer, dealer, agent, and user of its website, www.punjabsolars.com. We are committed to protecting the personal information entrusted to us and ensuring that it is processed responsibly, transparently, and in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and all other applicable legal and regulatory requirements.

In general, you may browse and access our website without revealing your identity or providing any personal information. During your visit, our web servers may automatically collect certain technical information and other information relating to your use of the website, which may constitute Personal Data under applicable law, including your domain name, Internet Protocol (IP) address, browser type, operating system, referring website, date and time of access, pages visited, and the duration of your visit. Such information may be processed individually or in aggregated and anonymised form, as appropriate, for website administration, analytics, security, service improvement, analysing website traffic, improving website functionality, enhancing user experience, maintaining website security, and developing, improving, and maintaining our products and services. Your continued access to or use of our website signifies your acknowledgement of and acceptance of such collection and processing of technical information.

Certain sections of our website may require you to voluntarily provide personal information such as your name, postal address, email address, mobile number, company details, installation address, billing and delivery information, product preferences, warranty details, dealer or agent registration details, or any other information necessary for processing your enquiries, orders, service requests, installation bookings, Annual Maintenance Contract (AMC) requests, warranty registrations, customer support requests, or account registration. Wherever reasonably practicable, Punjab Solars shall endeavour to inform you of the purpose for which such information is being collected at or before the time of its collection.

The personal information provided by you may be used to respond to your enquiries, process and fulfil orders, facilitate deliveries, arrange installation services, administer warranties and AMCs, create and manage customer or agent accounts, provide after-sales support, communicate important updates, improve our products and services, comply with legal and regulatory obligations, prevent fraud or misuse, and for other legitimate business purposes connected with our operations. We shall process your personal information only for lawful purposes and in accordance with applicable legal requirements.

Where you have expressly consented, Punjab Solars may use your contact information to provide you with information relating to our products, promotional offers, new launches, service reminders, maintenance schedules, newsletters, or other marketing communications through email, SMS, telephone, WhatsApp, or other electronic means. You may withdraw your consent or opt out of receiving such communications at any time by contacting us or by following the unsubscribe instructions contained in such communications. Such withdrawal or opt-out shall not affect your ability to continue receiving essential service-related communications.

Punjab Solars may engage trusted third-party service providers, including logistics partners, installation contractors, payment service providers, cloud hosting providers, customer relationship management platforms, analytics providers, and other authorised business partners, to assist us in operating our website and providing our products and services. Such parties shall receive only such information as is reasonably necessary for the performance of their services and shall be contractually or otherwise legally obligated to maintain the confidentiality and security of your information. Punjab Solars does not sell or rent your personal information to third parties for their independent marketing purposes. Where payment transactions are processed through third-party payment service providers, Punjab Solars does not ordinarily store complete debit card, credit card, or other payment instrument details except where required by applicable law or where necessary for processing refunds, chargebacks, or dispute resolution.

Our website may utilise cookies, web beacons, pixels, and similar technologies to enhance user experience, remember user preferences, analyse website usage, improve website performance, personalise content, and facilitate certain website functionalities. Cookies are small text files stored on your device by your web browser. You may configure your browser settings to refuse or delete cookies; however, doing so may affect the availability or functionality of certain features of the website. By continuing to use our website, you acknowledge our use of such technologies. Where required under applicable law, Punjab Solars shall obtain your consent before placing non-essential cookies or similar technologies on your device.

From time to time, Punjab Solars may conduct online surveys, feedback programmes, customer satisfaction assessments, promotional campaigns, or contests to better understand the requirements and preferences of our customers and visitors. Participation in such activities is entirely voluntary. Wherever personal information is collected through such activities, Punjab Solars shall endeavour to inform participants of the purpose for which such information is being collected and the intended use of such information at or before the time of collection.

Providing personal information to Punjab Solars is entirely voluntary. By submitting your personal information through our website or otherwise interacting with us, you represent that the information provided is true, accurate, complete, and submitted with your free, informed, and unconditional consent. You further acknowledge that Punjab Solars is entitled to rely upon the accuracy of the information provided and is under no independent obligation to verify its authenticity unless required by applicable law. If you believe that any information has been submitted without your authorisation or consent, you should notify Punjab Solars promptly so that appropriate action may be taken in accordance with applicable law.

Punjab Solars implements reasonable administrative, technical, organisational, and physical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, accidental loss, or destruction. While we strive to implement reasonable technical and organisational security measures appropriate to the nature of the Personal Data processed, no method of electronic transmission over the Internet or electronic storage is completely secure. Accordingly, Punjab Solars cannot guarantee the absolute security of any information transmitted or stored electronically.

Our website may contain links to third-party websites, applications, social media platforms, or services operated by independent organisations. Such external websites operate under their own privacy policies and terms of use. Punjab Solars neither controls nor assumes responsibility for the privacy practices, content, security, or policies of such third-party websites, and users are encouraged to review the privacy policies of those websites before providing any personal information.

Punjab Solars reserves the right to amend, modify, or update this Privacy Statement at any time to reflect changes in applicable laws, technological developments, business practices, or operational requirements. Any revised version shall become effective upon publication on the website unless otherwise stated. Users are encouraged to review this Privacy Statement periodically to remain informed about how their information is collected, used, and protected.

Punjab Solars retains Personal Data only for as long as is reasonably necessary to fulfil the purposes described in this Privacy Statement or as otherwise required or permitted under applicable law.

Punjab Solars maintains appropriate procedures for identifying, investigating, and responding to suspected or actual Personal Data breaches and shall take appropriate remedial action, including notifying the relevant authorities and affected individuals where required under applicable law.

Punjab Solars does not knowingly collect Personal Data from children except with the consent of a parent or lawful guardian where required by applicable law.

This Privacy Statement shall be governed by and construed in accordance with the laws of India.

If you have any questions, concerns, or requests relating to your personal information, or if you wish to exercise any rights available to you under applicable law, including the right to seek correction, updating, deletion where permissible, withdrawal of consent, or grievance redressal, you may contact Punjab Solars at harleen@punjabsolars.com or call +91 99885-39393.